You will receive email confirmation of your acceptance into the Viator Affiliate Program. Viator reserves the right to accept or reject applications for the Viator Affiliate Program or revoke an existing membership at any time.
No, membership is free. There is no initial or ongoing membership fee for the Viator Affiliate Program.
When your customer books a Viator product accessed through your website, Viator is able to determine it is a booking generated by your website by a unique ID allocated at the time of your membership. This ID is included in all bookings generated from your website.
You will receive access to online reporting on all Viator product related booking activity on your website, including passenger names, Viator booking number, gross retail prices, travel date, and number of passengers. (Booking data available online does not display any cancellations or amendments that are made by passengers after their initial booking. Both the final value and the number of bookings made will be provided with your commission).
You can be anywhere in the world and run the Viator Affiliate Program. Today we display product only in the English language and pay fees in US dollars (USD), British pounds (GBP), Euros (EUR) and Australian dollars (AUD). We will keep you informed through regular news updates as other currencies and languages become available in the future.
Yes. In addition to 4 standard themes to choose from and being able to display your own logo and add your own navigation links, a special "Custom Design" feature provided in the set-up information stage lets you change colors and other features, making your Viator pages look more like your website. Other tools allow for further customization including your header and footer and the choice of which sales support information you would like to have displayed, providing an almost seamless experience for your customer.
You may select which Featured Product pages appear on your website, but you may not select the product which appears on those pages. For example, you may opt to include only North American cities, or perhaps only a single city. However you do not have control over the product which appears on those pages. As an affiliate you do have access to another tool that allows you to construct your own selected featured pages with products of your choosing.
Yes. You can use the same Viator Affiliate across any number of websites - and you will be able to distinguish which Viator booking came from which website by using our easy-to-use "sub affiliate" tracking functionality. (More information is available after you have registered).
Should you require a different "look and feel" for your Affiliate account you can register a separate application for each additional website.
You must be prepared to display and promote Viator product as provided specifically to you without altering/manipulating the information provided or the links.
You must be prepared to receive emails from Viator Customer Service regarding issues unrelated to Viator products.
We will provide you with the tools and support you need to maximize Viator product bookings through your website.
We will be the recipient of all email communication from customers using any email function available from the Viator pages.
We will process bookings and billings for all customers booking Viator product through your website.
We will respond to all technical issues and product enquiries.
No. You must have a website so that the Viator product can be displayed. Contact your closest Viator representative for alternative online travel solutions that may suit you.
Yes
Once you become a Viator Affiliate you will be given online access to change/update your details.
Viator will pay you a fee of at least 5% of the gross retail price (excluding taxes and fees) on all Viator products sold through your website and availed by your customers.
Fees shall be paid for each calendar month in the month subsequent to the calendar month in which each Product purchase is availed. In the event Fees due are less than one hundred United States dollars (US$100.00) then payment will be withheld until such time as the total Fees due are equal to or greater than one hundred United States dollars (US$100.00) in a calendar month. Fees will be paid by electronic funds transfer (for selected countries only) or by check in the same currency as the booking was transacted.
We will provide access to data on your customers' bookings updated daily at an online administration area available exclusively to you. (Booking data available online does not display any cancellations or amendments that are made by passengers after their initial booking. Both the final value and the number of bookings made will be provided with your commission).
Yes. When you complete a booking with us through your website, you earn the same fees on your booking that you would from a booking by one of your customers.
If a customer cancels a booking, or if credit card charges are reversed due to a dispute or credit card fraud, your account will be reversed for any fees earned or paid on that booking.
Feature city product pages should be located close to any information your website displays about that city. The database search can be located anywhere you think your customer may be ready to book.
The more prominence you provide for the Viator link the more likely you are to make sales. Ultimately the positioning is up to you! There are additional tools, including XML that enables you to display Viator products on your website as well as in confirmation emails for bookings conducted for other services.
No. Links and products provided by Viator draw directly from our live real-time product database - you need not worry about outdated product.
Viator bookings will be displayed on the customers' credit card statement as: "Online Travel by Viator".
Our database of product is available as XML.
If you come across a white page that says something like "your URL has moved, click here..." or "Pricing is currently being loaded" it's because 1) the product page or the price quote page has been bookmarked, or 2) you are displaying hard coded links to product that may no longer be valid/is seasonal/product code has changed etc.
Viator have media resources available at http://www.viator.com/media. The images and text on this page are specifically for the purpose of preparing news articles, analysis and related reports about Viator. If you access and use this material, you agree that you will not:
We reserve the right to terminate your permission to use these images at any time. We also reserve the right to take action against any use of the images that does not conform to these terms and conditions, or that infringes any of our intellectual property rights. Your use of these images does not confer any right, license, title or interest in any of Viator's service marks, trademarks or other material.